SHIPPING & RETURNS

Shipping Policy


Shipping within Canada by Canada post or other available carrier from Alberta.
Shipping to United States by Canada post or other available carrier from Alberta.

Items that are ready to ship will be shipped (or local pick up) within 2-5 business days from date of purchase.
Custom* orders will need 2-3 week production time, and will be shipped once they are complete.
Shipping rates vary depending on product.  ** Customs are currently CLOSED.

Local Pickup

FREE Local pickup in Blackfalds, Alberta
You will receive a pick up email when your order is ready for pick up ( 2-5 business days from date of your order).
Orders will be in a Contactless bin for your convenience.
It is available from Monday - Saturday from 8am - 7pm.

If you can not make it during those times, Please email @ heartandsouldesignsab@gmail.com to arrange extended times.

Local Red Deer Delivery
Now offering $3.00 delivery to RED DEER once per week, if there are orders. The date will change each Monday to the next weeks date to allow orders to be completed. If you need your order prior to the next delivery date, there will still be contactless pickup in Blackfalds.


Return & Exchange Policy

ALL RETURNS are for store credit only.  
ALL SALE items are FINAL SALE.
ALL CUSTOM ORDERS are FINAL SALE. 

For shipped orders - all returns must be made within 2 weeks of receipt of product.
Return shipping is the responsibility of the customer and original shipping fees are non-refundable. We recommend you use Canada Post and a tracked shipping method for your return as packages lost in transit are out of our control.


For local pickup orders - all returns must be made within 2 weeks of order.